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Current Openings

Function/Department : Human Resources

Division : Corporate Office
Job Description:

To supervise and control all strategic and operational aspects of the Human Resource Function to ensure the delivery of high standards of employee performance and productivity, employee satisfaction and organizational loyalty

The position is responsible for end to end HR operations and ensuring achievement of the HR functional KPIs.

Key Skills:
  • To drive Talent Acquisition for timely recruitment and adherence to Criticality based TAT (Turn Around Time) and Recruitment SLAs
  • To develop and execute delightful On-Boarding process for new employees and creating a premium new joinee experience
  • To drive Performance Management Process design and implementation by setting annual KRAs, driving performance reviews, PIPs etc.
  • To drive Rewards and Recognition Interventions and to design Incentive plans for the organization to ensure high performing culture
  • To design and deploy innovative Employer Branding interventions (internal and external) and Innovation of practices to create a Premium Candidate experience
  • To conduct Engagement surveys with the objective of comprehensive measurement and monitoring of Employee Satisfaction Metrics
  • To conduct Engagement Action planning, execution of Engagement Calendar and post execution Engagement Impact Assessment
  • To implement initiatives and best practices through a comprehensive and customized Centre Engagement Plan, with the objective of delivering “Enhanced Employee Experience” at centres
  • Building Employee Connect through Employee Communication Forums, Open House / Town Halls, Skip Level meetings etc
  • Driving Annual Training need identification, Annual Training Calendar and Measurement of Training Effectiveness with the objective of driving a learning and high performance culture in the organisation
  • To effectively manage the HR Operations for the Organization with objective of ensuring seamless Employee Life Cycle Management.
Mandatory Preferred
Qualification Graduation in Management / Business Administration Masters Degree in Human Resource Management / Masters in Business Administration with Major in HR
Experience (Years) 15-20 Years
Salary Upto 6 LPA
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Function/Department : Admissions

Division : Mohali
Job Purpose:

The primary responsibility of job is to provide support to the Admission Manager in implementation of all the necessary processes and actions required for admission with the objective of successfully completing the admission process for customers and maintaining high Admission success rates, across all intakes.

Key Accountabilities, Tasks and Activities :

The position is responsible for:

  • Coordination with the counsellor for Completion of information and documents required for admission
  • Supporting the Admission Manager in Completion of application
  • Sending the mail to the Admission departments of the colleges
  • To keep the application form filled and completed before the admission process starts
  • Online application to the admission website
  • To ensure timely application to the colleges with the stipulated timeline
  • Collation of master data for pending offer letters (college-wise data)
  • Daily, Weekly, Monthly Reporting of pending Documents
  • Receiving the Offer letter : Conditional offer letter
  • Regular tracking, monitoring and Follow up with the counsellor for pending documents
  • Managing the Cheers mail id and regular communication to the college about cases where Visa has been received
Mandatory
Qualification Graduation
Experience (Years) 2 to 4 years
Experience (Qualitative) Working knowledge of Admission process in foreign universities and colleges

Function/Department : Operations

Division : Chandigarh
Job Description:

The position is responsible for ensuring the files of students are submitted with accuracy and within the stipulated timelines and the files lodging targets are achieved

Key Accountabilities :

The position is responsible for the following:

  •  Accuracy of data and documents submitted
  • Timely Fees payment
  • Timely GIC payment
  • Timely medical appointments
  • Timely submission of files
Other Tasks & Activities :

The Tasks & Activities performed by the position holder to achieve assigned accountabilities are as follows:

  • Supervise the allocation of registered students to Filing officers
  • Arranging the necessary documents required to complete the file (Account opening documents.
  • Ensure payment of fees by the students by the stipulated timeframe / deadline (shared responsibility with Counsellor)
  • Daily co-ordination with FOREX authorities to Ensure timely issue of swift copy / telegraphic transfer receipts / Fees receipts, confirmation or letter of acceptance are issued by the Admitting college or University
  • Ensure timely GIC payment by the student
  • Supervise the activity of medicals for students (taking appointments and ensuring timely medical report submission)
  • Supervise Handing of checklist to students (checklist of documents required for Filling)
  • Supervise the pending documents status
  • Ensure timely sign off by students of their complete files
  • Ensure daily final check of files before submission to the Director
  • Check the files received from all the branches
  • Rectify and take corrective actions to ensure 100% accuracy
  • Seek approval of the Director for all the files
  • Submit the files to embassy / Files / lodging
  • Share regular file lodging status with the Director
  • Timely reporting of file approval status (or rejection status) to the Director along-with justifications
  • Timely reporting of passports status ( received and / or rejected status) to the Director and Branch Head along-with justifications
  •  To ensure 100% accuracy in the information provided in the Main Application Forms and validation of the same
Qualification Graduation
Experience (Years) 4 to 6 years
Experience (Qualitative)
  • English speaking, Punjabi or Hindi
  • Immigration service industry / BPO industry
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Function/Department : Operations

Division : Bathinda
Job Purpose:

To provide leadership to the branch and lead and direct the Branch team of with the objective of achieving revenue, registration, admission and filing targets for the branch The job holder is responsible for supervising and guiding the Branch team, managing branch operations efficiently, building organizational brand, successful client relationship management and employee engagement

Key Accountabilities :

The position is responsible for:

  • To guide, lead and direct the Operations Manager for ensuring achievement of Registration targets (eg 100 students) Immigration and IELTS coaching
  • Daily and Monthly Walk in Targets (Footfall)
  • Revenue targets
  • To guide, lead and direct the Centre Head (Operations Manager IELTS) Admission Full to successfully manage the IELTS Centre and ensure achievement of target admissions and 100% seat capacity utilisation
  • To guide, lead and direct the Filing team to ensure achievement of Files lodging targets per branch (Intake wise)
  • To guide, lead and direct the Admissions team to achieve the target TAT for applying to the colleges within 24 hours of admission opening
  • To guide, lead and direct the Admissions team to achieve the Admission Success Rate targets (success of admission in colleges)
  • To manage overall operations of the branch to ensure Dropout rate per branch is within the predetermined limits
  • To provide direction to the Marketing Executive and adequate co-ordination with the Marketing Head to ensure effective execution of BTL Marketing activities, brand promotion, seminars and similar marketing activities.
  • To design and deploy processes and practices within the branch for ensuring high standards of Customer satisfaction
  • To design and deploy initiatives to ensure achievement of Target Walks-Ins per month
  • To ensure capability building and training of the employees in the branch and achievement of target Training man-days
  • To regularly record and monitor Employee Productivity and Employee Engagement levels and ensure onging initiatives to ensure high productivity levels and employee engagement
  • To support the employees and ensure high Employee Retention and Satisfaction
Qualification Graduate/Post-Graduation
Experience (Years) 6 to 10 years (Age Range 30 to 35)
Experience (Qualitative)
  • Sales and Marketing experience
  • Branch Operations Handling experience
  • Team Handling (40 to 60 team size)
  • English speaking, Punjabi and Hindi
  • Hospitality / Service industry / Coaching Institutes

Function/Department : Customer Service

Division : Mohali
Job Purpose:

The primary responsibility of the job holder is to make outbound calls and receive inbound calls, with the twin objective of providing support or information enquiries from consumers and tele-marketing to ensure the target number of walk-ins are achieved

Key Accountabilities :

The position is responsible for:

  • Achieving the target number of walk-ins per month
  • Resolving customer queries and problems satisfactorily
  • Escalate cases required intervention from Head Call Centre
  • Customer Relationship Management
Qualification Graduation
Experience (Years) 0 to 5 years
Experience (Qualitative)
  • English speaking, Punjabi or Hindi
  • Immigration service industry
  • BPO Service industry

Function/Department : Operations

Division : Chd/Bathinda/Amritsar/Ludhiana
Job Purpose:

The position is responsible for ensuring premium experience for the clients through a standardised process and protocol with the objective of achieving the target conversion rate of walk-ins to registration for Immigration services or IELTS Coaching or both.

Key Accountabilities :

The position is responsible for:

  • To ensure achievement of conversion rate for Immigration service sand IELTS Coaching
  • To ensure smooth and seamless execution of customer / student life cycle
  • To provide accurate guidance to students and resolve all queries
  • To regularly follow up with concerned departments and process owners for (Shared responsibility) achieving Files lodging targets per branch (Intake wise) *Primary responsibility with Filing team
  • To regularly follow up with concerned departments and process owners for (Shared responsibility) for achieving Admission Success Rate targets (success of admission in colleges) * Primary responsibility with Admission team
  • To regularly follow up with concerned departments and process owners for (Shared responsibility) for achieving TAT for applying to the colleges within 24 hours of admission opening
Mandatory
Qualification Graduation & Diploma in sales preferred
Experience (Years) 2 to 4 years
Experience (Qualitative)
  • Working knowledge of Immigration process
  • English speaking, Punjabi or Hindi
  • Counsellor in Immigration service industry
  • BPO industry
Key Competencies required for the Position:

Key Knowledge &/or Skills required to achieve expected results in this position.

Behavioural:

(5 most Critical Competencies – Refer List of Competencies for detailed explanation of each)

  • Customer Focus
  • Process Orientation
  • Collaborating effectively
  • Written and Oral Communication skills
  • Interpersonal Skills
  • Selling skills / Influencing skills
Functional :
  • MS Excel
  • MIS Reporting
  • Knowledge of filing process and documentation
  • Working Knowledge of Immigration process
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Function/Department : Operations

Division : Branch Office
Job Purpose:

The position is responsible for implementing the processes necessary for ensuring the files of students are submitted with accuracy and within the stipulated timelines and the files lodging targets are achieved

Key Accountabilities :

The position is responsible for:

  • Accuracy of data and documents submitted
  • Timely Fees payment
  • Timely GIC payment
  • Timely medical appointments
  • Timely submission of files
Other Tasks & Activities :

The Tasks & Activities performed by the position holder to achieve assigned accountabilities are as follows:

  • Collate on daily basis the files allocated by the Filing Manager
  • Arranging the necessary documents required to complete the file (GIC Account opening documents,
  • Regular follow up with the students to ensure payment of fees by the students by the stipulated timeframe / deadline (shared responsibility with Counsellor)
  • Co-ordinate with the Counsellor for cases where fees fees is pending for more than
  • Co-ordinate with the students to Ensure timely and accurate availability of documents and information (required by Manager Filing for issue of swift copy / telegraphic transfer receipts / Fees receipts, confirmation or letter of acceptance are issued by the Admitting college or University
  • Co-ordinate and follow up with students to ensure timely GIC payment by the student (shared responsibility with ten counsellor)
  • Manage the medical appointments of the students and follow up with students to ensure timely completion of medicals for students
  • Handing of checklist to students and explaining the same to students in details (checklist of documents required for Filling)
  • Daily collation and reporting of the pending documents status
  • Co-ordinate and follow up with the students for timely sign off by students of their complete files
  • Daily collation and reporting of file lodging status with the Filing Manager
  • To ensure 100% accuracy in the information provided in the Main Application Forms and validation of the same
  • Daily, Weekly, Monthly Reporting of filing data
Mandatory
Qualification Graduation
Experience (Years) 2 to 4 years
Experience (Qualitative)
  • English speaking, Punjabi or Hindi
  • Knowledge of filing process in Immigration service industry
Key Competencies required for the Position:

Key Knowledge &/or Skills required to achieve expected results in this position.

Behavioural:

(5 most Critical Competencies – Refer List of Competencies for detailed explanation of each)

  • Detail Orientation
  • Process Orientation
  • Written and Oral Communication skills
Functional :
  • MS Excel
  • MIS Reporting
  • Knowledge of filing process and documentation
  • Knowledge of Immigration process
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Function/Department : Centre Operations

Division : Branch Office
Job Purpose:

The position is responsible for imparting IELTS specific knowledge and building robust skills through effective and innovative teaching methodologies, with the objective of achieving high / target success rate of students in IELTS Examination.

The job holder is also responsible for overall confidence building and grooming the students for higher success rates in IELTS examination and Immigration process

Key Accountabilities :

The position is responsible for:

  • To achieve the target success rate of students who have clearing the IELTS exam
  • To provide the knowledge and do skill building for students
Primary Tasks & Activities:

The Tasks & Activities performed by the position holder to achieve assigned accountabilities are as follows:

  • Design the teaching schedule for each batch
  • To monitor the performance of student
  • To identify weak student and prepare action plan for their performance improvement
  • To conduct English grammer classes
  • To identify the best practices in teaching methodology
  • To examine the content of teaching material and tests assigned
  • To prepare the mock test and conduct mock test, prepare the result
  • Managing the schedule of students
  • Daily reports on teaching activity conducted
  • Counselling students as and when required to boost their morale
  • Provide overall grooming the students
Mandatory
Qualification Graduation in English, Cleared IELTS band 7 minimum in each module
Experience (Years) 3 to 6 years
Experience (Qualitative)
  • English speaking
  • IELTS Coaching / English speaking coaching
Key Competencies required for the Position:

Key Knowledge &/or Skills required to achieve expected results in this position.

Behavioural:

(5 most Critical Competencies – Refer List of Competencies for detailed explanation of each)

  • Written and Oral Communication skills
  • Pedagogy skills
  • Innovativeness (to devise innovative means of teaching
Functional :
  • Knowledge of IELTS Examination pattern
  • Knowledge of best practices in IELTS Coaching
  • Knowledge of innovative teaching methodologies
Click For More Details

Function/Department : Customer Service

Division : Corporate Office
Job Purpose:

The position is responsible for handling Call centre operations, drive revenue, motivate & inspire team, setting up, streamlining and building robust Call centre processes and systems.

The position is also responsible to develop & define targets and goals to ensure Organization meets customer and business needs.

Key Accountabilities :

The position is responsible for:

  • To increase and achieve the target number of walk-ins per month
  • To drive training of BDE / Tele-callers and achieve the target training man-days of call centre agents
  • Work closely with marketing to drive various marketing initiatives, offer and campaigns to create demand or generate leads through missed call mechanism.
  • Define and monitor key operations metrics, customer VOCs and provide meaningful insights to drive revenue, quality and improvements.
  • Conduct resource planning, recruit agents, coach and provide timely performance feedback.
  • Participate in business meetings, submit reports/MIS to management and suggest new ideas and strategies.
  • Conduct regular one-on-one and team meetings, performance reviews, and other checkpoints to provide coaching and keep a pulse on the team.
  • Identify and drive process improvement efforts and cross-functional projects, collaborating often with the Branch Operations team, Training & Quality, and various customer-facing teams.
  • Participate in the hiring and onboarding process of BDE / Tele-Callers
  • Plan and get the required automation done to improve the overall efficiency of Call centre.
Other Tasks & Activities:

The Tasks & Activities performed by the position holder to achieve assigned accountabilities are as follows:

  • Login in to the source and download the numbers to be called on
    • Knowalarty website
    • Dialer (IVR / Cue Calls)
    • Samsung Helpline
  • Allocate the calling numbers to the team
  • To receive the data on walk ins and visit of students of previous day and identify call centre agent
  • To collate the data on calls received and reporting the same to Branch and Operations Head (3 times a day)
  • Supervising the team of tele-callers to monitor the daily work progress
  • Analysis of the daily calling data and information received
  • Training of newly joined call centre agents
  • Daily Reporting of calling data for Organization
  • Weekly, Monthly Reporting of calling data of all BDE / Tele-callers
  • Managing all escalations from the call centre agents and resolving queries
  • Co-ordinating with the counsellors for data required, and resolving queries
Mandatory
Qualification Graduation
Experience (Years) 5 to 8 years
Experience (Qualitative)
  • English speaking, Punjabi or Hindi
  • Immigration service industry / BPO industry
Key Competencies required for the Position:

Key Knowledge &/or Skills required to achieve expected results in this position.

Behavioural:

(5 most Critical Competencies – Refer List of Competencies for detailed explanation of each)

  • Customer Focus
  • Process Orientation
  • Business Acumen
  • Written and Oral Communication skills
  • Leading Teams
  • Conflict Management and Resolution
Functional :
  • MS Excel
  • MIS Reporting
  • Knowledge of filing process and documentation
  • Knowledge of Call Centre operation metrices
Click For More Details

Function/Department : Marketing

Division : Corporate Office
Job Purpose:

This position will play a critical role in developing and executing the Marketing strategy for business for India market, with the objective of building the Organisation as the “Most Preferred Brand” for immigration services and IELTS coaching, and achievement of Brand Visibility, customer acquisition targets, market share and revenue enhancement

Key Accountabilities :

The position is responsible for:

  • To develop and execute entire gamut of marketing activities responsible for Global Brand Building
  • Develop and Manage relationships with Ad Networks, Digital Agencies, vendors and partners
  • To lead the Briefing and liason with Creative Media, and PR team on Brand campaigns
  • To conduct and actively market the organizational brand at seminars, job fairs, industry associations, professional association
  • To collaborate and liason with academic institutions and colleges to actively promote the brand
  • Developing the Annual Marketing Budget for the brands followed by monthly budgeting, forecasting and planning for Brand and campaigns
  • Planning monthly marketing calendar in liaison with Branch Heads and the Branch marketing teams
  • Media planning and managing execution of ATL, BTL activities on all the campaigns
  • Driving media planning and buying for maximum impact of the campaigns at minimum costs
  • To drive Market intelligence around best practices and current trends
  • Use customer insights, marketplace trends, competitive knowledge and portfolio metrics to strategically identify and lead the development and execution of new marketing capabilities and platform initiatives
  • Collaborating with Branch heads and their teams to achieve business targets (Customer Acquisition / Registration targets for Immigration and IELTS)
  • Designing and driving process for ensuring relevant, quality marketing content is being prepared
  • To design and execute a robust Rural Marketing strategy to achieve high rural penetration and customer acquisition targets from rural market
  • To actively drive Digital Media Marketing through initiatives like
    • Website Planning & Development
    • Content Writing, content marketing and content automation
    • Social Media Marketing and social media optimization
    • Search engine optimization (SEO)
    • Search engine marketing (SEM)
    • Influencer marketing
    • Campaign marketing
    • Data-driven marketing
    • E-commerce marketing
    • E-mail direct marketing
    • Display advertising, e–books, and optical disks and games
Mandatory
Qualification Post-Graduation (Full time MBA in Marketing)
Experience (Years) 8 to 12 years (Age Range 30 to 40)
Experience (Qualitative)
  • Sales and Marketing experience
  • Team Handling (5 to 10 team size)
  • English speaking, Punjabi and Hindi
  • Brands & Promotions / Hospitality / Service industry
Salary 80 k to 1 lpa per month (CTC) plus incentives
Key Competencies required for the Position:

Key Knowledge &/or Skills required to achieve expected results in this position.

Behavioural:

(5 most Critical Competencies – Refer List of Competencies for detailed explanation of each)

  • Leadership skills
  • Creativity and Innovativeness
  • Collaborating Effectively
  • Business Acumen
  • Communication and Listening skills
Functional :
  • MS Excel
  • Working Knowledge of ATL and BTL Marketing initiatives
  • Knowledge of complete IELTS and Immigration process
Click For More Details

Function/Department : Centre Operations

Division : Branch Office
Job Purpose:

The job holder is responsible to manage the operations of the IELTS Coaching Centre with the objective of ensuring the achieving of full seat capacity utilisation and high success rates of students in the IELTS exam.

The job holder is also responsible for ensuring high academic standards and discipline in the Coaching centre with the objective of being the “Most preferred Coaching Centre for IELTS”

Key Accountabilities :

The position is responsible for:

  • To monitor operations of the Centre to ensure there is full seat capacity utilisation for IELTS coaching
  • To design, deploy and operationalise framework for regular assessment of students’ performance and ensure regular measurement of the same
  • To share regular feedback with faculty on students performance and identify corrective measures and initiatives to ensure high student success rates
  • To drive initiatives to ensure achievement of IELTS Result Success Rate targets
  • To ensure the Drop Out rate post joining IELTS classes is minimal / within prescribed limits and achievement of high Retention rates of joined students
  • To devise the framework for assessment of Faculty performance and ensure regular recording and monitoring the Faculty Performance
  • To coach the Faculty to ensure highs standards of academic excellence and positive student feedback
  • To actively engage with the Faculty to ensure low attrition and high standards of performance by the faculty
  • To supervise the working of Front Desk Executives at the IELTS Centre to ensure the effective and efficient front desk operations
  • To train and coach the Front Desk Executives to ensure high standards of student experience
  • To maintain mechanism for regular interaction with the students to gain and insight into the challenges faced by the students and support required by students
  • To ensure timely corrective action is taken to resolve all challenges faced by the students
Mandatory
Qualification Post-Graduation in English
Experience (Years) 4 to 6 years
Experience (Qualitative)
  • Qualified in IELTS / Cleared IELTS exam with minimum 7 bands
  • Experience as an IELTS Trainer
  • English speaking
  • Team Management
  • Experience in Coaching & Education industry
Salary 25 k to 35 k,Performance incentive
Key Competencies required for the Position:

Key Knowledge &/or Skills required to achieve expected results in this position.

Behavioural:

(5 most Critical Competencies – Refer List of Competencies for detailed explanation of each)

  • Communication and Listening skills
  • Team Management
  • Data Management & Analytical Skills
  • People Management
  • Pedagogy skills
Functional :
  • MS Office
  • Knowledge of IELTS process and technical specifications
  • Knowledge of industry best practices
  • Knowledge of teaching methodologies
Click For More Details

For recruitment query “call us +91-91154-00109” & “hr@raffleseducity.com”

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