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Function/Department : Human Resources

Division : Mohali
Job Description:

The position is responsible for implementing key Human Resource processes within the organization with the objective of supporting the HR function in delivery of high standards of employee performance and productivity, employee satisfaction and organizational loyalty.

Key Skills:
  • To drive Talent Acquisition for timely recruitment and adherence to Criticality based TAT (Turn Around Time) and Recruitment SLAs
  • To develop and execute delightful On-Boarding process for new employees and creating a premium new joinee experience
  • To drive Performance Management Process design and implementation by setting annual KRAs, driving performance reviews, PIPs etc.
  • To drive Rewards and Recognition Interventions and to design Incentive plans for the organization to ensure high performing culture
  • To design and deploy innovative Employer Branding interventions (internal and external) and Innovation of practices to create a Premium Candidate experience
  • To conduct Engagement surveys with the objective of comprehensive measurement and monitoring of Employee Satisfaction Metrics
  • To conduct Engagement Action planning, execution of Engagement Calendar and post execution Engagement Impact Assessment
  • To implement initiatives and best practices through a comprehensive and customized Centre Engagement Plan, with the objective of delivering “Enhanced Employee Experience” at centres
  • Building Employee Connect through Employee Communication Forums, Open House / Town Halls, Skip Level meetings etc
  • Driving Annual Training need identification, Annual Training Calendar and Measurement of Training Effectiveness with the objective of driving a learning and high performance culture in the organisation
  • To effectively manage the HR Operations for the Organization with objective of ensuring seamless Employee Life Cycle Management.
Mandatory Preferred
Qualification Graduation in Management / Business Administration Masters Degree in Human Resource Management / Masters in Business Administration with Major in HR
Experience (Years) 12+ years of experience in HR Operations

Function/Department : Admissions

Division : Mohali
Job Purpose:

The primary responsibility of job is to provide support to the Admission Manager in implementation of all the necessary processes and actions required for admission with the objective of successfully completing the admission process for customers and maintaining high Admission success rates, across all intakes.

Key Accountabilities, Tasks and Activities :

The position is responsible for:

  • Coordination with the counsellor for Completion of information and documents required for admission
  • Supporting the Admission Manager in Completion of application
  • Sending the mail to the Admission departments of the colleges
  • To keep the application form filled and completed before the admission process starts
  • Online application to the admission website
  • To ensure timely application to the colleges with the stipulated timeline
  • Collation of master data for pending offer letters (college-wise data)
  • Daily, Weekly, Monthly Reporting of pending Documents
  • Receiving the Offer letter : Conditional offer letter
  • Regular tracking, monitoring and Follow up with the counsellor for pending documents
  • Managing the Cheers mail id and regular communication to the college about cases where Visa has been received
Mandatory
Qualification Graduation
Experience (Years) 2 to 4 years
Experience (Qualitative) Working knowledge of Admission process in foreign universities and colleges

Function/Department : Operations

Division : Chandigarh
Job Description:

The position is responsible for ensuring the files of students are submitted with accuracy and within the stipulated timelines and the files lodging targets are achieved

Key Accountabilities :

The position is responsible for the following:

  •  Accuracy of data and documents submitted
  • Timely Fees payment
  • Timely GIC payment
  • Timely medical appointments
  • Timely submission of files
Other Tasks & Activities :

The Tasks & Activities performed by the position holder to achieve assigned accountabilities are as follows:

  • Supervise the allocation of registered students to Filing officers
  • Arranging the necessary documents required to complete the file (Account opening documents.
  • Ensure payment of fees by the students by the stipulated timeframe / deadline (shared responsibility with Counsellor)
  • Daily co-ordination with FOREX authorities to Ensure timely issue of swift copy / telegraphic transfer receipts / Fees receipts, confirmation or letter of acceptance are issued by the Admitting college or University
  • Ensure timely GIC payment by the student
  • Supervise the activity of medicals for students (taking appointments and ensuring timely medical report submission)
  • Supervise Handing of checklist to students (checklist of documents required for Filling)
  • Supervise the pending documents status
  • Ensure timely sign off by students of their complete files
  • Ensure daily final check of files before submission to the Director
  • Check the files received from all the branches
  • Rectify and take corrective actions to ensure 100% accuracy
  • Seek approval of the Director for all the files
  • Submit the files to embassy / Files / lodging
  • Share regular file lodging status with the Director
  • Timely reporting of file approval status (or rejection status) to the Director along-with justifications
  • Timely reporting of passports status ( received and / or rejected status) to the Director and Branch Head along-with justifications
  •  To ensure 100% accuracy in the information provided in the Main Application Forms and validation of the same
Qualification Graduation
Experience (Years) 4 to 6 years
Experience (Qualitative)
  • English speaking, Punjabi or Hindi
  • Immigration service industry / BPO industry

Function/Department : Operations

Division : Bathinda
Job Purpose:

To provide leadership to the branch and lead and direct the Branch team of with the objective of achieving revenue, registration, admission and filing targets for the branch The job holder is responsible for supervising and guiding the Branch team, managing branch operations efficiently, building organizational brand, successful client relationship management and employee engagement

Key Accountabilities :

The position is responsible for:

  • To guide, lead and direct the Operations Manager for ensuring achievement of Registration targets (eg 100 students) Immigration and IELTS coaching
  • Daily and Monthly Walk in Targets (Footfall)
  • Revenue targets
  • To guide, lead and direct the Centre Head (Operations Manager IELTS) Admission Full to successfully manage the IELTS Centre and ensure achievement of target admissions and 100% seat capacity utilisation
  • To guide, lead and direct the Filing team to ensure achievement of Files lodging targets per branch (Intake wise)
  • To guide, lead and direct the Admissions team to achieve the target TAT for applying to the colleges within 24 hours of admission opening
  • To guide, lead and direct the Admissions team to achieve the Admission Success Rate targets (success of admission in colleges)
  • To manage overall operations of the branch to ensure Dropout rate per branch is within the predetermined limits
  • To provide direction to the Marketing Executive and adequate co-ordination with the Marketing Head to ensure effective execution of BTL Marketing activities, brand promotion, seminars and similar marketing activities.
  • To design and deploy processes and practices within the branch for ensuring high standards of Customer satisfaction
  • To design and deploy initiatives to ensure achievement of Target Walks-Ins per month
  • To ensure capability building and training of the employees in the branch and achievement of target Training man-days
  • To regularly record and monitor Employee Productivity and Employee Engagement levels and ensure onging initiatives to ensure high productivity levels and employee engagement
  • To support the employees and ensure high Employee Retention and Satisfaction
Qualification Graduate/Post-Graduation
Experience (Years) 6 to 10 years (Age Range 30 to 35)
Experience (Qualitative)
  • Sales and Marketing experience
  • Branch Operations Handling experience
  • Team Handling (40 to 60 team size)
  • English speaking, Punjabi and Hindi
  • Hospitality / Service industry / Coaching Institutes

Function/Department : Customer Service

Division : Mohali
Job Purpose:

The primary responsibility of the job holder is to make outbound calls and receive inbound calls, with the twin objective of providing support or information enquiries from consumers and tele-marketing to ensure the target number of walk-ins are achieved

Key Accountabilities :

The position is responsible for:

  • Achieving the target number of walk-ins per month
  • Resolving customer queries and problems satisfactorily
  • Escalate cases required intervention from Head Call Centre
  • Customer Relationship Management
Qualification Graduation
Experience (Years) 0 to 5 years
Experience (Qualitative)
  • English speaking, Punjabi or Hindi
  • Immigration service industry
  • BPO Service industry

Function/Department : Operations

Division : Chd/Bathinda/Amritsar/Ludhiana
Job Purpose:

The position is responsible for ensuring premium experience for the clients through a standardised process and protocol with the objective of achieving the target conversion rate of walk-ins to registration for Immigration services or IELTS Coaching or both.

Key Accountabilities :

The position is responsible for:

  • To ensure achievement of conversion rate for Immigration service sand IELTS Coaching
  • To ensure smooth and seamless execution of customer / student life cycle
  • To provide accurate guidance to students and resolve all queries
  • To regularly follow up with concerned departments and process owners for (Shared responsibility) achieving Files lodging targets per branch (Intake wise) *Primary responsibility with Filing team
  • To regularly follow up with concerned departments and process owners for (Shared responsibility) for achieving Admission Success Rate targets (success of admission in colleges) * Primary responsibility with Admission team
  • To regularly follow up with concerned departments and process owners for (Shared responsibility) for achieving TAT for applying to the colleges within 24 hours of admission opening

Meet our Experts

Rajinder Kaur
Immigration and Visa Expert
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Shama
Immigration and Visa Expert
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Khushboo
IELTS Expert
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